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Frequently Asked Questions

Here are some of the basic questions we are frequently asked. If you can’t find the answer to your question below, please contact us and we will be happy to help!


We are Full-Service Wedding / Event business based in Vancouver providing custom tailored wedding, event planning & management, party décor and rental, right from the concept & design, set-up and stage decoration to drapery and décor rental. We work with many wedding and event related vendors such as florists, photographers, officiants, DJs, caterer, etc. to offer a worry-free service to our clients at very affordable and competitive prices. Our services cover from Hope to Pemberton, BC.

Absolutely! We have worked with a few LGBTQ+ couples in the past and love them all so much that we want to work with more LGBTQ couples

We would love to help. We are here to take your visions and bring them to life. So, if you are ready for your event, Enquire Now then we can connect and work together to provide you a quote based on your needs and selections.


Absolutely. You can rent our décor and set them up yourself. We love to see our clients vision come to life! We just ask that you are careful with our products to avoid any damage.

Yes, minimum spend for our rental items is $125 (excluding GST).

Yes, we offer delivery and collection (pick up) of all of our rental items. Delivery cost and surcharge varies by:

  • location of your event
  • scale of your event
  • accessibility (for example venues with stairs will incur additional charges)
  • pick up time (events that require pick up from 10.30 pm onwards will incur up to a $350 late night surcharge)
  1. Browse through our Rental Catalogue.
  2. Add the products you like to rent to your Wishlist.
  3. Proceed to the checkout and place your order.
  4. Our team will get back you with a written quote detailing availability and the total price for your selected rental/hire items including a delivery fee if needed.
  5. Confirm your order by paying a booking deposit. Payment details will be provided on your quote.

*Some items with complicated assembly or very fragile décor can not be rented.

Wedding / Event Services

We do not offer fixed price packages as we believe every client has its own unique needs and wishes. We offer Full-Service Wedding / Event, rental items, or Day of Coordination.
Our prices are based on several factors such as season, headcount, logistics, budget, type of service, quantity of the décor, etc. We will work with you to put together a quote that meets your needs, wishes and budget.

All of our custom-tailored Wedding Packages include delivery, setup & style, tear down and removal of the items at the end of your event. The set up and tear down cost depends on the scale of your event. You will see the set up and tear down costs as a separate line item in your quote.

If you need our Wedding / Event decor services including rental items, please fill Enquire Now section, so that we can get back to you with our questionnaire / checklist. We will endeavor to respond within 24 hrs. If the booking is urgent (within the next 24hrs), please call us.
Please read our How It Works page for more details.

Please book early as far in advance as possible to avoid disappointment.
Bookings are taken on a first come first served basis.
Preferably it would be best to book six months in advance so we can ensure we provide you with your exact requirements, however we will always do our best to accommodate all last-minute bookings.

Absolutely! The booking deposit is to secure the specific venue decorate and the date. We understand that for some items (e.g., charger plate) you may not know the exact numbers until closer to the time, so you do not need to finalize numbers until your final payment.

YES, we are offering a free mock-up session to our booked full-service clients. We will arrange a consultation where you will be able to see your decoration & set-up and look through visuals and change your choice (e.g. color, etc.) in case you do not like them. We understand how important this is and with our experience, creativity, and attention to detail we will work with you to create a stunning finish! Rental items viewing is by appointment only.

Yes. We are providing bookings and deliveries for Sundays and public holidays. This also includes any pick-up or pack-down of items. Please note for stat holidays and events that require pick up from 10.30 pm onwards will incur late night surcharge.

Wedding and Event Planning

Yes. We offer Wedding / Event Management and “Day of Coordination” for our clients. If you rent décor from Viva Events & Decor, you would be eligible for discounted rate.
Please note we will start working on details of your event at least 8 weeks before your event day.

A Venue Coordinator is very different from a Wedding Coordinator. Your Venue Coordinator is there to make sure everything related to the venue is going well. Typically, they do not provide a timeline for you, set up decorations and manage other vendors and your guests. Make sure to talk to your venue and understand the responsibilities of the venue coordinator before you decide not to hire a wedding coordinator!

Absolutely! We are experienced for all types of events and can take care of logistics and management or coordination of any Corporate, Social, Gala, or Cultural event. We successfully have managed A-to-Z of large events like Nowruz & Valentine parties and Backgammon competitions in the past.

We provide services for:

  • Private Events
  • Wedding Planners
  • Caterers
  • Hotel Event Coordinators
  • Charity Events
  • Corporate Events
  • New venues for staging
  • Cocktail Parties
  • Marketing Companies
  • Business Dinner
  • VIP Events
  • Galas
  • Expos & new product launch
  • Christmas Events
  • Realtors for home staging

Payment & Cancelation

Direct deposit to our nominated bank account or e-transfer.
On any booking, a 50% non-refundable booking fee is required to hold your date. The remaining 50% will be due two weeks prior to the event date.
If you book within the two weeks of your event date, the entire booking fee and refundable damage deposit will be due upon booking.

We take a 50% deposit at time of booking. All deposits and payments are non-refundable. Our team values our clients and places a great emphasis on both design and communication. As we spend a significant amount of time preparing details and designs for our clients well before the event day, especially in the initial planning stages we are unable to provide refunds and we appreciate our clients valuing our time and commitment to their special day.

We understand accidents do happen. Hence, why you will need to pay a Damage Deposit on all event packages and rental items. This deposit is payable 2 weeks prior to the event date.
If something is damaged or misplaced by you or your guests, we will let you know the amount required to cover the damage or replacement cost. The damage deposit will be reimbursed within 1-2 business days of the event date and after all rental items are returned in their original hire condition.

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